Privacy Policy

1. Who we are

Team Forman Experience (“TFX”) is operated by The Jane Forman Tennis Academy INC, a Florida corporation (“the Company,” “we,” “us”). This policy describes what we collect through our websites, the TFX members club, and our booking inquiries, how we use it, who sees it, and the choices you have.

2. What we collect

Account and profile. Your email address and sign-in credentials, and the profile you build during onboarding: username, display name, photo, bio, your city and its approximate map coordinates, and, if you choose to add it, your USTA section. If you sign in with Apple or Google, we receive your name and email address from them (with Apple, that can be a private relay address Apple forwards to you).

Content you create. Posts, comments, reactions, direct messages, and any photos or video clips you upload to the feed, the Playbook, or a message thread.

Activity in the club. Points, levels, streaks, follows, and participation in live audio rooms (Open Court). An Open Court session is recorded only when its host turns recording on, and the room says so while it is being recorded; a recording can then be published for members to replay.

Safety. Reports you file about content or members, and the members you block.

Bookings and inquiries. If you inquire about a mini-camp we collect what you send us: your name, contact details, dates, and the contents of the email thread.

Technical basics. Log and device data such as IP address and browser type, a session cookie that keeps you signed in, and, if you turn notifications on, a push subscription for your browser or, in the TFX Club app, a notification token for your phone.

Microphone and camera.The app uses your microphone only while you speak in an Open Court room, and your camera and photo library only when you choose to add a photo or video. It asks your permission first, and you can change it any time in your phone’s settings.

3. How we use it

To run the club: sign you in, show your profile and posts, deliver messages and notifications, place you on the member map, keep score for levels and the leaderboard, schedule and run programs you book, answer your inquiries, keep the Services safe, and meet our legal obligations. We send transactional email about your account and bookings. We do not sell your personal information, and we do not use it for third-party advertising.

4. What other members can see

The club is a community, so parts of your profile are visible to other members by design: your name, username, photo, bio, level, points, your posts, comments and reactions, and your approximate location on the member map with your city. The map shows the general area you entered during onboarding, not a live or precise position. Direct messages are visible to the people in the conversation. If you would rather not appear on the map, email us and we will remove your location.

5. Service providers

We run on established service providers who process data on our behalf: hosting, database, video, image, and email providers, plus Stripe for payments (your card details go to Stripe, not to us), Mapbox for the member map and location search, Daily for live audio rooms, and Google Firebase for notifications in the app. Each receives only what it needs to do its job, and we do not permit them to use your data for their own purposes.

6. Cookies

We use cookies for one thing: keeping you signed in and remembering preferences such as your theme. There are no advertising or cross-site tracking cookies on the Services.

7. Notifications

Push notifications are off until you turn them on, and you can turn them off at any time in Settings, Notifications, or in your device or browser settings. We use them for club activity such as messages, mentions, replies, and live Open Court sessions.

8. Retention and deletion

We keep your information while your account is active. You can delete your account yourself at any time, in the app or on the website, from Settings, Delete account. That cancels any membership payments and immediately removes your profile, posts, comments, messages, photos and videos. You can also ask us to do it for you. We may retain what the law requires us to keep, such as payment records.

9. Security

Data moves over encrypted connections and lives with providers that maintain industry-standard protections, and access inside the Company is limited to the people who run the club. No system is perfectly secure, so use a strong password and tell us immediately if you suspect your account has been accessed.

10. Children

Accounts and the members club are for adults 18 and over. We do not knowingly collect personal information online from children. For in-person programs, information about a minor participant is provided and managed by a parent or legal guardian.

11. Your choices and rights

You can edit your profile in the app, and you can ask us to access, correct, or delete the personal information we hold about you by emailing the address below. Depending on where you live you may have additional rights under local law, and we honor those requests to the extent the law provides.

12. Changes to this policy

If we make a material change to this policy we will give notice, such as by email or an in-app notice, before it takes effect. The date at the top always reflects the current version.

13. Contact

Privacy questions or requests: privacy@teamformanexperience.com.